Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The length of time it takes for a sign to be created and dispatched is entirely dependent on how many orders we have to fulfil. We work methodically and in chronological order, treating each customer equally. We aim to get all orders delivered as quickly as possible while always maintaining a high standard of quality. During busy periods, orders can sometimes take over the quoted delivery time.
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real-time.
Boxes are amply sized and your items are well-protected to protect breakages during transit. We pride ourselves on using appropriate packaging methods and we experience very few breakages in transit. However, a small proportion of breakage in transit is inevitable. We will guarantee that any breakage in transit will be replaced as quickly as possible at no cost to you. Breakage in transit and missing components must be reported within 10 working days of receiving the goods.
Please note: Shipping times can take longer during busy periods as most of the items in our shop are hand-made to your specifications.
Please note: Shipping times can take longer during busy periods as most of the items in our shop are hand-made to your specifications.
Please note: Shipping times can take longer during busy periods as most of the items in our shop are hand-made to your specifications.
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